Understand the Electrolux users and stakeholders, their needs and challenges in order to drive improvements. Ensure end user experience, friendly technology and easy to use processes.
Focus on user experience to connect dots with other teams and functions to deliver an end to end experience
Offer users an easy solution to order service, access, hardware etc
Offer different channels to get IT support
Offer value-adding activities such as IT training sessions to improve user satisfaction
Offer IT support and advice to VIP users as IT ambassador of Electrolux IT team
Offer an easy on/offboarding process and solution
Drive an E2E thinking and execution towards more integration and automation
Automation to improve productivity
Service Delivery:
Ensure an excellent IT service delivery within the operational scope
Second level of contact and support for all Electrolux users in Bangkok office.
Incident management during incident lifecycle including incident logging, categorization, prioritization, escalation, follow-up and resolution.
Request fulfilment during request lifecycle including request logging, categorization and fulfillment within SLA
Create and maintain IT Knowledge Base for team usage.
Support other IT functions and workstreams as onsite hands and feet during IT incidents, events, changes, auditing activities etc.
Manage IT hardware and assets during the full lifecycle from purchase to daily maintenance and disposal.
Technology Excellence:
Follow Group Solution technology design and guidance.
Transform technology excellence into employee daily IT experience.
Provide regular feedback to the technology team for technology improvement.
Who You Are:
3-5 years’ work experience in IT onsite support or end-user support role.
BS degree or above in Information Technology, Computer Science, or relevant field.
English Fluency both written and verbal.
ITILv3 Certificate is preferred.
Growth mindset with a can-do attitude to work towards short term and long-term objectives.
Customer and end user focus with a service mindset whilst maintaining a strong stakeholder management.
Strong experience in IT service management procedures and tools (e.g. ServiceNow)
Exceptional communication and presentation skills. Ability to provide step-by-step technical help both written and verbal
Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
Self-driven, strong influential leadership and relationship building skills.
Structured, fact based and persistent, also in times of uncertainty.
Skills
Computer Science
E2E
English
IT Support
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Electrolux Group
99 active jobs
Industry:
Other
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