[District 7] Contact Center - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls

- Determine weaknesses in agent performance, materials and procedures.

- Create reports that reflect agent performance and service quality.

- Provide solutions for improving agent performance and customer satisfaction

- Other tasks assigned by Line Manager.

Yêu cầu công việc

- College/ Bachelor’s degree

- Banking Experiences at least 02 years (prefer: Contact Center).

- Good writing skill (both Vietnamese and English).

- Reporting & analysis skills (preferable).

- Strong communication skills.

- Positive/ High Teamwork spirit.

- Careful and patient style of work.