Responsibilities:

• Prepare and manage the spa’s financial budget, including revenue generation and cost control.

• Analyze financial data and implement strategies to maximize profitability.

• Monitor sales targets and implement marketing strategies to promote the spa and wellness services.

• Ensure the highest level of customer satisfaction through quality control of services, treatments, and facilities.

• Develop and oversee wellness programs and packages tailored to guest needs.

• Recruit, train, and retain skilled colleagues, ensuring they are well-equipped to deliver high-quality services.

• Develop training programs to enhance colleague skills in service delivery and customer relations.

• Foster a positive work environment to promote colleague retention and motivation.

• Ensure that all spa and wellness operations comply with health and safety regulations.

• Innovate and develop new spa treatments, wellness programs, and product lines.

• Stay up to date with industry trends and incorporate the latest wellness practices.

• Collaborate with the marketing team to create promotions, packages, and advertising strategies to drive spa demands

Qualifications:

• Proven experience minimum 2-5 years in a leadership role within luxury spa and wellness operations, preferably in a 5-star hotel, wellness resort, or integrated medical wellness facility.

• Solid understanding of wellness trends, spa technology, and global wellness markets.

• In-depth knowledge and hands-on experience in holistic therapies, medical wellness, and integrative health programs.

• Strong sales acumen with the ability to drive revenue through innovative spa packages, membership programs, and wellness retreats.

• Strong understanding of luxury guest expectations, with a keen eye for detail and commitment to delivering bespoke, five-star service.

• Exceptional leadership and team development skills; able to inspire and lead a diverse team of therapists, wellness practitioners, and medical consultants.

• Results-driven and proactive, with strong initiative, creativity, and problem-solving skills.

• Polished, professional, and outgoing personality with excellent guest engagement and communication skills.