Delivery Manager

• Be responsible for KPIs of the Delivery unit: Billable rate, resource utilization.

• Take charge as the escalation point at the account level.

• Collects, analyzes, and understands project requirements.

• Develops and maintains project plans, including documentation of project scope, objectives, deliverables, key milestones, timelines, schedules, internal and external resources, project dashboards, etc.

• Communicates the project status, requirements, and structure across the Project Management team and all necessary departments.

• Defines potential problems and suggests alternatives based on cost implications, time constraints, and customer quality standards.

• Analyzes the project’s cost structure and any significant deviations from the approved cost structure.

• Collaborates with manufacturing, sales/marketing, and purchasing teams in project definition, feasibility, and approval process.

• Manages day-to-day progress of projects including risk assessment and problem resolution.

• Conducts project reviews according to prescribed process/structure.

• Serves as the main day-to-day contact on current projects for internal project teams, clients, and suppliers.

• Attends project planning meetings as needed; serves as subject matter expert regarding workflow, processes, capacity, timelines, etc.

• Assists with the implementation of workflow management and reporting tools focusing on quality, profitability, efficiency, and productivity.

• Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.

• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.

• Additional duties as assigned

• Involving in Presale work.

• Direct report to Division Director

REQUIREMENTS

• Bachelor’s Degree in Project Management/IT or related fields

• Having more than 10 years in software development which is more than 7 years in project management, and program/account management (which have sizes from 20 to 40 members).

• Have at least 1-year managing project operation.

• Having knowledge of networks, Database systems, OSs, AWS, and Azure is preferred.

• Occasional travel either locally, nationally, and/or internationally may be required.

• High degree of proficiency in MS Office Suite, Outlook & Internet applications

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).

• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

• Ability to work with and influence peers and senior management

• Self-motivated with critical attention to detail, deadlines, and reporting