Customer Experience Management - Operations, ShopeeFood

• Develop comprehensive listening points in the customer journey, define varying strategies, and identify opportunities for continuous improvement of customer experience 

• Resolve potential disputes, identify root-cause and customer issues and build effective long-term solutions

• Leverage customer insights to cooperate closely with multiples departments to initiate and implement projects to enhance customer experience 

• Continually review and evolve the collection of processes used to track, oversee, organize and handle every interaction between the customer and company throughout the lifecycle

• Assist Line Manager in other tasks assigned

Yêu cầu công việc:

• 2 year+ experience in customer experience or operation management, e-commerce is preferred

• Excellent analytical skills and ability to make a judgment based on logical reasons

• Well-developed interpersonal and communication skills 

• Quick learning, adaptive and flexible