CS Assistant Manager (Korean Expat Only)

• Sales Support Management:

  • Main contact of CS Sales Support management to stakeholders.

  • Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services, Customer Retention Program (CRP) to Korean customers.

• CS Operations Overall Internal Co-ordination:

  • Main Coordinator to HQ (Suwon) office for any support activities.

  • Support VOC for Korean customers.

  • Project management: execution to special projects assigned by CS Business Manager and Head of Department.

• Reporting Matrix:

  • Report directly with CS Business Manager and Head of Department.

• Major area:

  • Business:

  • Customer Service Operations

  • Management:

  • Service Package, Value-Added Services (VAS), CRP to Korean customers.

  • Project management to: WEE project (Waste Electrical & Electronic Equipment); ERP project (Extended Producer Responsibility)

  • Internal co-ordination to HQ office.

#Li-SAVINA #Li-Midsenior

Skills and Qualifications

• Education:

• Bachelor degree.

• Professional:

• Customer service orientation.

• Expertise of data analysis.

• Comprehensive report and presentation.

  • Experience & Skills:

  • Preferred experience in customer service business, process innovation.

  • Good English and fair Vietnamese speaking and communication.

  • Strong team work spirit, Strong Collaborative, Resourceful

  • Independent, self-motivated with excellent interpersonal and communication skills.

  • Good analytical skills and high adaptability in a fast moving environment.