Credit Process Improvement and Credit Quality Assurance

Role and Responsibilities / หน้าที่ความรับผิดชอบ:

• Analyze end-to-end processes in corporate and institutional credit to develop and improve workflows in alignment with credit risk management policies, regulatory requirements, and industry best practices.

• Design and develop workflows, standard operating procedures (SOPs), and related documentation/tools to facilitate communication and collaboration across relevant teams.

• Lead and manage credit process improvement projects, including requirements analysis, use case development, end-to-end system design, user acceptance testing (UAT), end-user training, and post-implementation issue resolution.

• Collaborate with relevant stakeholders such as Business Units, Credit Analysts, Compliance, and IT to ensure alignment between processes, systems, and the bank’s strategic objectives.

• Participate in various projects related to credit process and system development at both team and organizational levels.

• Oversee and review credit processes to ensure compliance with policies and quality standards (Credit Quality Assurance), including monitoring and resolving identified issues.

• Perform other tasks as assigned.

Qualifications / คุณสมบัติ:

• Knowledge or experience in corporate and institutional lending, or credit risk management for large corporate clients, is an advantage but not a requirement.

• Ability to design and analyze systems, including creating UML diagrams, ER diagrams, and data flow diagrams.

• Strong systematic thinking, critical thinking, and the ability to design end-to-end business processes to ensure seamless workflow and efficiency.

• Understanding of credit processes and quality control standards (Credit Quality Assurance).

• Ability to integrate technology and business process development to enhance efficiency and support the bank’s strategic goals.

Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง:

• Proficiency in Excel, VBA, Access, SAS, Python, and SQL.