Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Be familiar with the hotel’s products and services and policies.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures all guests' messages, mail and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required
Ensures guest comments are channeled to Chief Concierge for follow up.
Skills
Concierge
Guest Service Management
Product Knowledge
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Grand Hyatt Erawan Bangkok
5 active jobs
Industry:
Hospitality, Tourism & Travel
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