What You'll Do

• Act as the first point of contact to AC Charging Site Hosts to manage and drive timely resolution by collaborating with internal stakeholders and support teams.
• Deliver a high level of service on every interaction
• Provide troubleshooting and account management for Tesla AC charging products
• Achieve expectations on all Key Performance Indicators, monthly, quarterly and bi-annually
• Achieving Tesla’s standards of excellent customer communication, advocacy and education

What You'll Bring

• Superb communication skills
• Experience coordinating in fast-paced environments and teams
• Technical Support or equivalent experience
• Passion for fast, tactical action and problem solving
• Experience in delivering the best-in-class customer experience
• Ability to identify and communicate problems, solutions and opportunities
• Spoken and written language skills in Chinese (Mandarin) , Thai and/or Korean are highly desirable.
• Proactive, motivated, self-starter
• Strong attention to detail