Client Service Assistant
Role & Responsibility:
Preparing, processing and completing all documents for onboarding new clients and opening account for all relevant investment products as well as all the administrative work
Respond to all client enquiries and provide resolution to most issues and requests
Assisting FC on executing clients' orders covering both banking and investment transactions
Building and maintaining strong relationships with FCs and clients by delivering exceptional services
Assisting FC in servicing and analyzing financial products for clients
Defining and creating tailored presentations/pitch documents by liaising with the respective FC and co-ordinate with pitch teams such as Investment Consultant (“IC”)
Collaborating with other departments to ensure seamless delivery of services to clients
Mentoring, motivating and guiding junior/mid level team members both within and outside own team, including assisting them in identifying potential errors, addressing challenges, and finding solutions.
Always ensuring the compliance with internal and external regulations and policiesTop of Form
Qualification and requirement:
Thai Nationality
Education background in Finance, Accounting, Economics or related files
New graduated are welcome
Willing to work in this position for at least 2.5-3.0 years
Processing relevant licenses (IC license) is a plus or able to acquire one in due course
Excellent communication and interpersonal skills with a good team player mindset
Detail-oriented, well-organized, fast leaner, ambitious, energetic, proactive
Able to effectively manage workload and deliver work under time constraint and pressure
Good command of written and spoken English
Knowledge of PC and Microsoft applications (Word, Excel and Power Point)
Full-time
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