Responsibilities:

-Manage and control service and standards of customer service staffs

-Manage overall Call Center performance

-Provide constructive feedback, coaching, and consultation to team members

-Control overall operations and make statistic report of service use to submit to relevant functions

-Work closely with other department from various verticals to ensure pending cases are solved within a timely manner.

-Coordinate and answer telephone calls to provide information from customers.

Qualifications

-Bachelor's Degree in any related field.

-5-10 years experience in call center, customer service

-Must have experience in retail business.

-Excellent verbal and written communication skills.

-Strong problem solving skill and can handle difficult situations.

-Proficient computer skills