Responsibilities:

• Initiate Airport Operation Flow: Lead the development of efficient airport operation flows for driver services, ensuring the fastest service delivery.

• Monitor and Improve Operations Performance: Monitor airport operations to identify areas for improvement, implement best practices, and ensure that all processes are designed to deliver exceptional passenger and driver experiences.

• Staff Management: Manage a team of over 30 staff members at BKK and other cities, ensuring the smooth operations and the prompt resolution of on-ground issues.

• Collaboration: Work with our teams, airport staff, external partners, and contract vendors to improve airport pick-up points, designing operational procedures that enhance customer experience and efficiency.

• Document & Payment Management: Oversee the management of necessary operational documents, payment processing, and ensure compliance with contracts while supporting the growth and scalability of airport operations.

• Problem Resolution: Address and resolve any operational issues that arise on the ground to minimize disruptions and ensure a seamless experience for all parties involved.

• Continuous Improvement: Implement strategies to improve efficiency and ensure operations can scale in response to increasing passenger and driver demands.
  
  

Qualifications:

• You have 2+ years of experience leading a team in a contact center or service environment

• You are fluent in both spoken and written English and local language, allowing you to communicate with a diverse group of team members and consumers.

• You are experienced in handling disciplinary matters and conducting performance evaluations to improve.

• You can work in rotating shifts and on weekends and public holidays.