Job Responsibilities
Sales Management and Business Development
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Continuously motivate sales team to meet assigned sales and productivity goals
- Suggest in-store events and in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market
- Uphold excellent customer service standards and monitor staff performance to ensure that the service level is maintained
- Provide recommendations and action plans in cooperation with the Retail Manager to develop sales for each product category and clientele
- Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy
- Act as brand ambassador to strengthen/ build relationships and sales with VIP clientele, repeaters and new customers
Inventory Management
- Ensure proper inventory mix matching to market needs and following Retail Manager instructions
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales
Staff Management
- Responsible for the calculation of commission and incentives for the sales team
- Motivate, coordinate the work and coach the staff on “the floor” to achieve sales goals
- Encourage and support the individual development of staff and communicate to Store Manager and SEAA Management staff suggestions and needs; encourage exchange of ideas and creativity
- Promote and maintain harmonious staff relations
- Identify individual and team trainings needs and communicate these needs to Retail Manager and SEAA Management
- Supervise staff and enforce Company policies while adhering to proper procedures regarding disciplinary action
- Ensure the proper management of staffing roster to provide appropriate store coverage
- Coach and provide training to newly-joined staff
Administrative Management
- Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to Retail Manager and SEAA Office
- Take necessary actions to effectively control costs and ensure efficient operation in the store
- Implement and support all security measures
- Effective utilization of Retail Pro and its inventory management functions
- Discuss with Store Manager to ensure appropriate assortment for the store
- Provide monthly qualitative and quantitative business/ HR reports as stipulated by Retail Director and/ or SEAA office
- Maintain good communication with the SEAA teams, mall office, related outside parties
Communication and Reporting
- Inform Store Manager of decisions and procedures relating to business issues made at the store level
- Inform Store Manager of changes relating to business and competition issues in the Shopping Mall
- Obtain approval prior to implementation of new programs or procedures
Visual Merchandising
- Ensure that Visual Merchandising is consistent with Company standards to maximize sales and merchandise turnover
- Review in-store and window VM weekly in line with the given instructions
- Work with the Retail Manager and Regional VM on installation of new window display and product launches
PROFILE
- Minimum 5 - 7 years of related experience in retail/luxury industry
- 2 years of managerial experience
- Bachelor’s degree
- Strong in commercial and customer service mindset
- Outgoing, dependable, and pro- active team player
- Good organizing and follow up skills
- Excellent interpersonal, communication and networking skills
- Ability to generate trust among both coworkers and clients
- Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
- Proficient in MS office, CRM and retail tools
