Solutions Consultant (Smart Retail)

Principal Accountabilities:

- Customer Engagement:

• Communicate the value of the Retail Solution to customer; Effectively translate customer and business needs into actionable product requirements
• Provide appropriate information of products (specifications, documentation, pricing, lead times etc.) to support sales process and customer inquiries
• Able to work closely with BD and product team to propose solutions to help customer pain points.
• Serve as liaison between Sales & Technical Team and the customer
• Provide E2E services to our customers, ensuring customer satisfaction and retention
• Excellent in presentation.
• Excellent in Solution Architecture Designing and Technical Solution
• Work closely with BD to provide Pre-Sales and Technical Support
• Design The solution and provide BOM for the projects (Common Requirement)
• Provide the solution Architecture and Diagram to match with Retail Customer Journey to customers
• Prepare Presentation, POCs, Site Survey, Statement of Work (SOW) and TOR as needed
• Handover Post Sales Documents to the Project Manager, Operation Team and After Sales Team
• Work closely with vendors and partners to ensure the success of the products

- Strategy & Planning:

• Understand business and industry trends.
• Identify new market and maintain fruitful relationship with existing customers
• Obtain a strong knowledge of the solutions being offered and effectively relay its benefits to partners and customers
• Develop a competitive sales strategy that anticipates competitor actions and places Trends as the best in the market to meet customer objectives
• Analyze creation of solution offer and proposal development to ensure it promotes value
• Have a significant responsibility and influence to shape the team’s future direction
• Forge strong relationship with Partners, Vendors, and Clients
• Design, implement and evaluate Sales strategies and processes, and ensure their efficiency
• Furnish proposals or RFPs, bid documents, Statement of Works, and Contracts
• Understand the Retail Market both Thailand and Global Trends and find the solutions to address the pain point to reduce the cost, increase more productivity and increase the customer satisfaction in Retail Customer Journey

- Pricing:

• Working with BD to do the develop dynamic pricing strategies based on value delivered, doing P&L with the net profit, market knowing trends and forecasts including to know the competitors as well.

Qualifications:

• Bachelor's degree in the Computer Science, IT, Business Administration or the related subject is required.
• 5 years of experience with at least 3 years of sales experience, ideally within the B2B sector, Systems Integrator or IoT solutions
• Experience in designing Solution in Retail Business or the related subject is required.
• Excellent in presentation
• Excellent in Solution Architecture Designing and Technical Solution
• Must have experience working in IoT solutions under responsibilities.
• Strategic Skills: Understanding and experience with the ability to practically apply to their product line. Must link strategies to financial results.
• Leadership: A confident, mature professional with the ability to connect with others. Ability to lead projects and teams that successfully achieve milestones and complete deliverables.
• Results-Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on as well as detail-oriented
• Analytical Thinking and Decision-Making: A “conceptualizer” of enterprise and market trends/issues who can then integrate that thinking into product and business strategies. Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with a diverse workforce.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.