Key Responsibilities:
1. Discovery Initiatives:
- Lead the discovery phase of service design projects, conducting in-depth user research, market analysis, and stakeholder interviews to uncover insights and opportunities for innovation.
- Identify and analyze user goals, behaviors, pain points, and preferences to inform service design.
2. Strategic Alignment:
- Ensure service design initiatives align with the business development goals and the overarching vision of Hugeman Consultant.
- Collaborate closely with stakeholders, including business development, marketing, and technology teams, to understand market trends and customer needs.
3. Collaborative Engagement:
- Engage with cross-functional teams to gather input and feedback on service design concepts and strategies.
- Foster collaboration between design, business development, and other relevant departments to ensure cohesive service offerings.
4. Creative Ideation:
- Generate creative service design concepts and solutions that address user needs and business objectives.
- Explore new ideas and technologies to inspire innovative approaches to service design.
5. Service Prototyping and Concept Development:
- Develop service prototypes and mockups to visualize design concepts and gather feedback from stakeholders and users.
- Use frameworks such as Lean Canvas or Business Model Canvas to develop and refine service concepts.
6. Solution Briefs and Strategic Roadmap:
- Design high-level solution briefs, including customer journeys and service blueprints, to visualize the service experience.
- Define and articulate a strategic service roadmap that aligns with long-term business objectives.
7. Concept Validation:
- Conduct and oversee concept validation to test and refine service concepts, ensuring they meet user needs and market demand.
- Continuously assess service metrics and user feedback to inform and refine the service concept and strategy for ongoing improvement.
8. Communication and Alignment:
- Communicate service design strategies and concepts effectively to stakeholders at all levels of the organization.
- Ensure that service design initiatives are aligned with business goals and strategic priorities.
9. Emerging Technologies and Trends:
- Stay ahead of the curve by exploring emerging technologies and industry trends to pinpoint opportunities for innovation and maintain a competitive edge.
- Incorporate relevant trends and technologies into service design projects.
Qualifications:
- Bachelorâs or Masterâs degree in Service Design, Industrial Design, Interaction Design, or a related field.
- Proven experience in service design, user research, and market analysis.
- Familiarity with frameworks such as Lean Canvas and Business Model Canvas might be a plus.
- Strong portfolio demonstrating expertise in service design, including user research, concept development, and prototyping.
- Proficiency in design and prototyping tools such as Figma and Miro.
- Excellent communication, presentation, and storytelling skills.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively in a cross-functional team environment.
- Knowledge of emerging technologies and industry trends.
