Service Delivery Manager Lead

Job Description

• Design high level architecture and overseas technical in squad

• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management

• Reporting on project progress and Facilitation of Stakeholder review meetings

• Support test creation/execution/Management when required

• Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product

• Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.

• Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met

• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary

• Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans
  
  

Qualifications

• Degree in Engineering, Computer Science, or related fields.

• 10 years of experience in software development and Architect design

• Knowledge of banking products or Banking / Financial Industry would be advantages.

• Good communication around issues and opportunities - get things done, make things happen

• Collaborating with business users and Building a personal relationship

• Analytical skills and the ability to see the connections between layers of business operations

• Ability to consult management and engineering teams with technical advice
  
  

Experience Skills

• Agile Metrology

• Software Process Development Life Cycle (classic or agile methodology) and document life cycle management

• IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing

• Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)

• Experience in APIs, Middleware , Backend Integration

• Strong written & verbal command of English