(Senior) UX Writer, Zalo

• Develop and implement content strategies for product features across mobile and web platforms.

• Write intuitive, concise, and user-friendly UX copy — from onboarding to error messages to feature microscopy

• Collaborate with Product Designers, Product Managers, and Engineers throughout the product development cycle to ensure clarity and consistency

• Champion the use of plain language and accessible content that meets user needs and business goals.

• Conduct content audits and collaborate on usability testing to validate copy decisions.

• Help define and maintain content guidelines, voice and tone standards for Zalo products.

• Provide mentorship and guidance to junior writers when needed.

👾 What you will need

• 3+ years of experience in UX writing, content design, product content strategy, or related fields.

• Portfolio showcasing impactful UX writing across web/mobile products.

• Excellent command of Vietnamese and English, with an eye for detail and tone.

• Experience working in cross-functional product teams.

• Strong understanding of UX principles, design thinking, and user psychology.

• Ability to advocate for content best practices and influence product decisions through words.

Nice-to-have

• Experience working on products at scale, especially with messaging, social, or platform-based services.

• Familiarity with localization workflows, content design systems, or Figma.

• Knowledge of accessibility and inclusive design.