To analyze and determine guidelines for designing the work processes and services to be up-to-date and competitive, as well as to supervise the Process Improvement in accordance with the standards.
To analyze, design, and manage the work processes of both front and back offices to increase operational efficiency, as well as to increase satisfaction and customer experience.
To proceed with the development and improvement processes, as well as to establish a standard working time (SLA).
To act as a consultant in analysis, development, and improvement responsible for customer service and internal processes.
To manage projects related to process improvement with more efficiency, punctuality and at reasonable costs.
To coordinate between the internal and external audit department.
Qualifications
Master's degree in Industrial Engineering, Civil Engineering, Finance, Economics, MBA, Other Engineering, or related fields.
Bachelor's degree in Industrial Engineering, Civil Engineering, Finance, Economics, BBA, Other Engineering, or related fields.
Experienced in Banking, Financial, Telecommunication or Information Technology industry is an advantage.
Experienced in all these fields below is an advantage - Process Improvement / Process Engineer / Process Design / Project Management especially in Banking, Financial, Telecommunication or Information Technology Industry.
Good knowledge in financial or banking process.
Strong analytical, problem solving, communication and interpersonal skills.
Good command of written and spoken English.
An ability to practice advanced analytical programs is required.
