KỸ THUẬT VIÊN SERVICE DESK (LEVEL 2 - HCM)

• Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi-Fi) via email and phone.

• Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.

• Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.

• Monitor the Key Performance Indicators (KPIs) of various units.

• Prepare regular reports or as requested by management.

• Perform other IT-related tasks as required by management.

YÊU CẦU CÔNG VIỆC

• Graduated from a university majoring in Information Technology or Telecommunications.

• Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.

• Ability to analyze and identify changes, and propose system improvements to serve work requirements.

• Certifications in System: MCSA/MCSE, or certifications in Network/VoIP: CCNA/CCNP.

• Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.

• Good communication and problem-solving skills, hardworking, eager to learn, and able to handle work pressure.

• English proficiency: IELTS 5.0 or higher, fluent communication in English, or HSK3 or higher in Chinese is an advantage.

QUYỀN LỢI

• Competitive income based on competence and experience, including base salary and job-related allowances.

• Annual income package including the 13th-month salary and other bonuses according to company regulations.

• Annual travel and vacation.

• Social insurance, according to labor law, FPT Care Insurance is 100% free for FPT employees.

• Regular health check-ups.

• 50% discount on FPT internet and television services.

• Participation in advanced professional and vocational training courses.