Position Details
Technology expertise • Provides deep specialist guidance and support in their specific specialties (e.g. artificial intelligence, robotic process automation, machine learning, etc., based on subject expertise) • Supports the integration of solutions with various technologies Operational effectiveness and efficiency • Makes recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of (emerging) technology and technical methods and methodologies • Participates in the development of and/or review of standards, documentation and methods of working in the relevant area of expertise • Performs preliminary studies, general systems specifications and detailed systems specifications • Ensures solution operational readiness: defines global procedures and processes for operations in the area of expertise • Ensures IT Customer and Consumer requirements are met and service quality maintained when introducing new products. Considers the cost effectiveness of proposed solutions • Responsible for ensuring that all solutions within their technology area are delivered and maintained secure and compliant with internal standards and external regulations, including privacy requirements • Understands the business risk appetite and delivers applications within that acceptable risk level Stakeholder engagement • Works with IT Data and Analytic managers, Solution Architects and Business Analysts as required to ensure any solution within their specific specialism fits with strategic and technical direction • Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions • Participates in peer reviews of deliverables and carries out formal and informal reviews of technical designs, standards, documentation and/or implementations • Provides guidance, directions and also, if needed, technical support to product teams, mentoring and sharing technology knowledge with the teams.
