IT Support

KEY TASKS AND RESPONSIBILITIES:

• Maintain and manage the network system, hardware, software in an industrial environment.
• Provide technical support and troubleshoot end-user computing, hardware, software, office applications printers, and various devices
• Collaborate with the global IT team to communicate and clarify complex issues as required.
• Monitor and maintain network security systems, including implementing security measures, updates, and data backups.
• Maintain up-to-date site IT / IS documentation (infrastructure, inventories, technical/functional documentation, contingency procedures…)
• Maintain IT asset’s inventory in accordance with the company’s standards including lifecycle management
• Ensure the right use of IT on all hardware, software and security scope according to company policies and procedures.
• Procurement according to company policies and procedures.
• Contribute to IT department ISO certifications
• IT Operations Manager may also delegate other tasks fallen within the scope of employee’s job position and competencies, not explicitly written in this document

KEY QUALIFICATIONS:

• Bachelor's Degree in Computer Science/ Engineering/ Information Technology or a related
• Minimum 1-5 years of experience in IT support preferably in manufacturing industry.
• Preferred experience with the following topics and technologies:
• Server and client administration
• Microsoft 365 suite
• Windows and macOS endpoint management
• Network administration
• Cisco
• Fortinet
• Extreme Networks
• Preferred experience with the following topics, but not required:
• IT Service Management
• Project Management
• Governance and Compliance
• IT Security
• Able to effectively support end user for all sections and ensure support for users based on high standards and customer service.
• Good Troubleshooting skills and Service mind
• Positive attitude and good service mind

PERSONAL ATTRIBUTES / Skillset:

• Fluent in both verbal and written English
• Possess and exceptional work ethic with a passion for providing world class service.
• Must be able to multi-task in a demanding, fast pace environment requiring attention across multiple areas.
• Must be self-motivated and be able to work independently.
• Exceptional oral and written communication skills and the capability to work with end users at all levels.