IT Operation Team Lead (OS Team Lead)

Responsibilities:

• Manage OS Operation Support Team
• Advance troubleshooting for related portion both Tradition and New Technology of Server HW and related portion for Customer environment
• Gathering user requirements and coordinate with operation team, implementation team and related parties to deliver service to customer.
• Assist in planning, design, research, acquisition of new or upgrade hardware and software configuration.
• Acting as technical resources in assisting IT Specialist or customer to resolve problem of equipment and data. Recommends modifications as necessary of hardware and software to customers.
• Maintain current knowledge of hardware, software, network technology and network security from not only Fujitsu products but also 3rd party hardware and software products.
• Manage schedule and co-ordination with customer for Change Management operation.
• Produce document as required in regular work of Service Management department.
• Working as outsource service at customer office upon agreement between Fujitsu and customer.
• Co-ordinate with Pre-sale technical team to provide solution or service for new project opportunity.
• Work follows Incident Management and Change Management Process with customer procedure.

Qualifications:

• Bachelor’s degree (or equivalent) in IT or related.
• At least 8 years’ experience in IT Operation System, Infrastructure system.
• Strong knowledge in two or more infrastructure technologies (Server HW, OS - Solaris, AIX, Linux, Red Hat, Windows, Hypervisor - VMWare, OVM, OLVM, Hyper-V, KVM, Others - Commvault, Dell backup, NetApp storage, and Zabbix).
• Experience in system development projects are benefits.
• Experienced in team management with at least three members.
• Able to create and manage small projects using team resources.
• Experience in public or private cloud will be advantages.
• Experience in the automotive manufacturing business will be an advantage.
• Business & IT strategy experience.
• Ability to multi-task and good at systematic problem-solving technique.
• Customer-focused mindset.
• Service-minded and interpersonal skills.
• Good English communication in both verbal and written.
• Hybrid working, able to onsite with customer environment