We are seeking an experienced UX Expert for service area to join our growing team and play a key role in enhancing the user experience of our products and services in Global Business Service, e.g. the finance, logistics, or HR sectors. As a UX Expert, you will be responsible for crafting seamless, intuitive, and impactful user experiences, focusing on the specific needs of our target audiences within these service domains. You will collaborate closely with UX champions, and business stakeholders to deliver innovative solutions that drive user satisfaction and business success.
Key Responsibilities:
• You are responsible for managing Vietnam UX projects, including making the financial planning with data-driven evidence (proficient in excel), consolidating information from regions by proactively driving communications, supporting APAC UX lead of summarizing the data for reporting with Vietnam view (proficient in PPT).
• You are responsible for supporting the UX APAC lead for achieving the UX KPIs by standardizing the processes, making proposals for strategic plannings, promoting and maintaining the project data and artifacts to drive the success together.
• You are responsible for driving UX project management as the leading role in Vietnam, with close alignment with Vietnam key stakeholders, including but not limited to consulting, planning, conception, implementation by applying UX methodologies with a proactive and committed attitude.
• You are responsible for identifying user needs through qualitative and quantitative research methods and communicate them within the customer team. You will conduct user research with your customers, such as user interview, usability testing.
• You are facilitating design thinking ideation workshop to gain insights from project members and end customers, fluent in English.
New service development:
In long-term, you are also required to build the capability to identify potentials and needs within the organization to create great end to end solutions and services to reach a better customer experience, support the development of the digital business strategy, policy deployment and implementation of dashboards as well as reporting tools within the business. Identify potentials and new needs together with your customer and create new services.
Full-time
Company
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