Key responsibilities include handling incoming inquiries from bank customers via phone or email in a professional manner, ensuring timely and complete resolution of their issues. You will address all customer requests, providing education on our products. This role requires delivering exceptional service by addressing inquiries, offering troubleshooting assistance, and providing system guidance. You will also manage escalated calls with efficiency, professionalism, and empathy. An important aspect of this position is proactively identifying opportunities to enhance the overall customer experience.
Full-time
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