Having Difficult Conversations
Who is this course for
Managers and Team Leaders: Learn how to address performance issues and manage conflicts while maintaining positive relationships.
Professionals and Collaborators: Anyone working in teams or with competing priorities can improve their ability to communicate effectively in challenging situations.
HR and Workplace Mediators: Those responsible for managing interpersonal conflicts or improving team communication will benefit from these practical techniques.
Course Overview
In this course, Marlene Chism provides key strategies for navigating and resolving difficult conversations in the workplace. From addressing performance issues to working through conflicting priorities, this course helps you develop the communication skills necessary to tackle tough situations with confidence. Chism shares actionable frameworks for understanding underlying differences in work styles and power dynamics, ensuring that every conversation moves in a positive direction.
By the end of the course, you’ll have a clear method for having tough discussions, checking for resistance, and achieving positive outcomes. Whether you're a manager or a team member, this course equips you with tools to improve communication, resolve conflicts, and foster better teamwork and business performance.
What You'll Learn
- Practical communication tools to manage and resolve difficult conversations.
- A model for turning conflict into positive outcomes and productive discussions.
- Techniques for identifying resistance and addressing it using a simple but powerful phrase.
- A deeper understanding of work styles and power dynamics that influence conflict resolution.
