Building Trust
Course Overview
In this course, Brenda Bailey-Hughes, a senior lecturer at the Kelley School of Business, explores how professionals can build and maintain trust in today's diverse and often remote work environments. Trust is the bedrock of any successful business relationship, but it can be difficult to establish, especially in globalized, hybrid, or remote settings. Brenda introduces three key trust drivers—competency, empathy, and authenticity—and offers actionable advice on how to develop each one to earn the trust of your colleagues and teams.
Whether you're managing a remote team or working in a global, multicultural environment, this course will equip you with the skills needed to nurture trust in any professional context, enhancing collaboration, innovation, and overall team performance.
What You'll Learn
- Key drivers of trust: Learn the three critical elements—competency, empathy, and authenticity—that help you establish trust in any professional relationship.
- Insights into remote/hybrid work dynamics and how to build trust when face-to-face interaction isn’t possible.
- Practical strategies for building rapport and fostering an environment of mutual respect and trust with colleagues and teams.
- Tools to manage cultural diversity in global teams and create trusting relationships across different backgrounds.
- Techniques to assess and maintain trustworthiness, keeping your relationships and projects on track.
694 THB
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Skills You'll Gain:
