Technical Support Engineer

Key Responsibilities:

• Troubleshoot and resolve technical issues related to infrastructure, functionality, deployment, and software quality.
• Document internal Knowledge Base for team collaboration related to technical issues and analysis.
• Collaborate with the Software Development Team by reporting technical issues of the software and escalate any triage issues.
• Investigate and add a unit test to the reported technical issues in the system.
• Deep dive into the technical issues to find their root cause.
• Ensure to meet customer expectations on the ticket process by the company Service Level Agreement
• Be able to attend on a screen share records with the customers to debug the issue live or collect more data to pass to the development team for further investigation.

Skills & Qualifications:

• 1 - 3 years of experience as a Software Technical Support or similar role.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Basic understanding of software development principles and technologies.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic understanding of AWS and Azure cloud computing platforms.
• Basic knowledge of version control systems such as Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Familiarity with agile development methodologies.

Preferred Experience:

• Strong knowledge or certification in cloud technologies (e.g, AWS Certified)
• Experienced in xUnit or JUnit Tests.
• Experienced with containerization technologies such as Docker and container orchestration platforms like Kubernetes.
• Very strong understanding of operating systems (Windows, macOS, Linux distros) and deployment targets (Docker, AWS, Kubernetes, Google Cloud).
• Experienced with configuring mobile support especially with complex runtime libraries involved