Senior Sales Operations Specialist

1. Facilitate Order and Sales Project Execution

- Process requests from Sales and clients; collaborate with internal teams to generate quotations, agreements, purchase requests, payment documents, and acceptance forms.

- Manage internal documents to onboard suppliers and compile tender documentation.

- Receive, assess, advise on, and handle orders following standard procedures and deadlines; ensure accurate delivery of products and services to clients.

- Assist in sales execution, track progress, handle delivery requests, and promptly address emerging issues for campaigns and related sales projects.

- Manage budget allocation for assigned customer accounts.

- Oversee contract durations and compute sales revenue for customer rebates as stipulated in contract terms.

- Reconcile sales information, payments, and outstanding balances with involved departments.

- Keep abreast of product changes, policies, and procedures; closely coordinate with legal, finance, and operational teams to ensure sales execution adheres to company regulations.

2. Enhance Sales Interaction & Support

- Serve as a key contact between Sales and other departments (such as Sales Operations, Purchasing, Finance, Marketing, Product Development, and Customer Service) to address queries during the sales cycle.

- Receive and promptly respond to information requests from clients, Sales staff, and internal departments with accuracy.

- Support Sales and relevant teams in resolving post-sales service issues related to product and service deliveries.

- Actively work with relevant teams and Sales to optimize order completion during critical sales periods, ensuring effective business outcomes.

3. Manage Sales Data & Reporting

- Generate reports as needed by clients and the Sales team, including SMS reminders, product utilization statistics, and revenue by client account.

- Consolidate and update regular sales reports (weekly/monthly/quarterly) for Sales and management teams.

- Manage, track, and report on the status and sales performance of orders handled by Sales.