Quản Lý Vận Hành Bất Động Sản (Sử Dụng Tiếng Hoa)

POSITION SUMMARY:

We are looking for a Property Management Manager or Assistant Manager who is fluent in Chinese (Mandarin - both spoken and written) to join our Property Management team. In this role, you will be a key communicator between SLP and its customers in all of Vietnam's operation parks, ensuring high customer satisfaction and smooth coordination of property operations.

KEY RESPONSIBILITIES:

• Customer Experience Management: Act as the primary contact to improve the customer experience for all SLP tenants nationwide. Ensure timely and effective communication, and resolve issues.

• Lease Compliance & Documentation Support: Understand and monitor the implementation of Lease Agreements, Customer Handbook, Fitout Guidelines, and legal requirements related to industrial real estate operations.

• Customer Engagement & Issue Handling: Proactively connect with customers (on-site or remotely) to understand their operations and quickly resolve escalated issues beyond the local property manager’s control.

• Move-in / Move-out Coordination: Support customers during fit-out and reinstatement processes, ensuring compliance with lease terms and fit-out requirements, in coordination with Property Managers at the respective Park.

• Arrears & Payment Monitoring: Work with the Admin team to follow up on invoice issuance and assist in action plans for overdue payments as needed.

• Cross-functional Communication: Maintain strong relationships and clear communication with internal teams, senior management, and relevant authorities to support efficient property operations.