Product Owner

Key Roles and Responsibilities

• Make recommendations for operating models based on use cases, the competitive landscape, and technology trends.
• Prioritize requirements and align with all other teams around a product or large-scale release through primary user research and workshops.
• Collaborate with the product sponsors, solution architect, development team and engineering team on the requirements, scope definition, cost sensitive manner and to find best solutions that can be delivered in time,
• Define, maintain, and develop Product strategy and roadmap for the implementation and rollout.
• Evaluate new technology and systems to fulfill business needs, make build/buy trade-offs, etc.
• Instruct and direct the development team on functional and technical requirements, formulating, and defining system scope, integration requirements, and objectives.
• Manage stakeholders' expectations while building credibility with senior stakeholders and Resource/vendor management for development, testing and support.
• Develop and implement product launch plans from rollout to technical and non-technical service delivery teams.
• Own quality and ongoing management of product support materials – e.g. technical "how-to's", digital properties, marketing content, etc.
• Train service desk, customer service teams and/or knowledge team owners as appropriate
• Prioritize ideas and opportunities to enhance products and maintain product roadmaps/investment cases.
• Expand the reach and effectiveness of existing products including making recommendations for new execution and support models as well as technological improvements.

Qualifications

• Bachelor’s or master’s degree in computer science, computer engineering, business administration or related field.
• 3-10 years of experience of being a business analyst that develops digital products across different mediums like web and mobile.
• Basic understanding of software development technology tool stacks e.g., Java, Mobile Application (iOS, Android), Web application, Cloud Service, etc.
• Strong analytical and problem-solving skills and knowledge of business process analysis and exposure to software development methodologies (e.g., agile).
• Must be a highly motivated self-starter with strong organizational skills.
• Excellent communication and interpersonal skills including influencing and alignment-building skills.
• Ability to multi-task and lead various work streams concurrently in a fast-paced environment.
• Open, experimental mindset towards change and engagement for continuous improvement and technology trends
• Experience in Retail industry and/or loyalty program is a plus.