Here's a summary of what you'll be doing:
1. Providing technical assistance to Microsoft customers:
- Communicating clearly with customers via phone and email to explain technical details and troubleshooting steps related to Microsoft products.
- Using your in-depth knowledge of the Windows operating system to identify and resolve customer problems.
- Creating detailed records of customer interactions, solutions provided, and acquired knowledge for future use and team collaboration.
2. Delivering high-quality service:
- Meeting established service level agreements (SLAs) and performance targets.
- Taking initiative to identify and escalate critical issues.
- Contributing to ongoing improvements in support processes and expanding the knowledge base.
3. Ensuring data security and compliance:
- Following Microsoft's Code of Business Conduct and data privacy regulations meticulously.
- Protecting customer Personally Identifiable Information (PII) at all times.
- Maintaining the confidentiality of sensitive information.
