Customer Service Collaborator, Zalo

• Handle customer inquiries and support requests across multiple channels (Chat, Email, Phone); provide answers, assist with basic issues, or escalate to relevant departments when necessary;

• Proactively reach out to customers to consult, introduce, and persuade them to use the company’s software products and services;

• Update and manage customer information through various tools and CRM systems;

• Coordinate with internal departments to ensure a consistent and positive customer experience;

• Prepare annual reports and perform other tasks as assigned by the supervisor/manager.

👾 What you will need

• Minimum 6 months of experience in a call center environment (inbound & outbound), preferably in technology, fintech, software;

• Proficient in using office computer applications with the ability to multitask effectively, including handling calls while entering customer information;

• Familiar with CRM systems and customer management workflows;

• Clear and neutral accent, no heavy regional dialect, no speech impediments;

• Ability to work under pressure and handle difficult situations calmly;

• A growth mindset, honesty, and willingness to learn and adapt;

• Strong customer service orientation: active listening, proactive support, and dedication to delivering positive experiences;

• Willing to work on rotating shifts, including weekends as assigned.