Responsibilities

As a Delivery Manager at NSC, you can work remotely, with flexible working hours.

We are seeking an experienced and results-oriented Delivery Manager to spearhead the successful implementation of client projects, guaranteeing quality, adherence to timelines, and satisfaction of stakeholders. This role is vital for the growth of our delivery operations and is structured as a pathway to the position of Chief Delivery Officer (CDO). This role is positioned on the Leadership Track, with growth toward the Chief Delivery Officer (CDO). As you progress,

• Take on wider portfolio management responsibilities

• Participate in strategic planning and executive decision-making

• Lead transformation initiatives across delivery functions

• Own delivery governance and company-wide client satisfaction metrics

Main responsibilities:

Project Oversight & Delivery Leadership

• Manage end-to-end project delivery across multiple teams and clients, ensuring quality, budget, and timeline.

• Work closely with technical leads and project managers to ensure team alignment and execution.

• Monitor KPIs across delivery teams and drive continuous improvement across the board.

Presales & Client Engagement

• Participate in presales activities, including requirement analysis, solution design, and estimation.

• Collaborate with the sales team to prepare proposals and statements of work (SoW).

• Join bidding and pitching sessions with potential clients as a technical and delivery advisor.

• Support project onboarding and transition from presales to delivery.

• Provide clients with advice on software architecture, technology stack, and delivery models (Agile, Scrum, Kanban).

• Act as a trusted advisor in technical and process matters during early engagement phases.

• Suggest improvements to delivery processes, tools, and governance models.

Team Building & Growth

• Recruit, mentor, and grow high-performing delivery teams.(PMs, BAs, Devs, QA, etc.)

• Promote a culture of ownership, learning, and excellence within the team.

• Ensure proper resource allocation and skill development

Stakeholder Management

• Act as the main point of contact for clients and internal stakeholders

• Maintain regular communication, status updates, and project reporting

• Build trust-based relationships through transparency and reliability

Operational Excellence

• Implement delivery best practices, frameworks, and metrics (e.g., Agile, Scrum, OKRs)

• Optimize delivery processes for scalability, consistency, and quality

• Collaborate with Sales and Tech teams to align business goals with delivery capabilities

• Contribute to resource planning, budgeting, and forecasting

• Support initiatives that improve profitability, client satisfaction, and team performance

• Identify opportunities for business growth through efficient delivery models