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    Customer Relations Officer (After-Sales Services & Customer Support)

    Full-Time
    , Thailand
    Posted: March 8, 2025
    Position Details

    Job Description:


    • Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
    • Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
    • Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
    • Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
    • Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
    • Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
    • Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
    • Actively work together with other departments to continuously improve the shopping experience for customers.
    • To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.


    Qualifications:


    • You can commit working on AM/PM shift, including weekends and public holidays.
    • You have solid experience working in a customer-service role in a fast-paced retail environment.
    • You have good communication and computer skills.
    • You are comfortable and fluent communicating in English.
    • You have the confidence and genuine care in resolving customer complaints.
    • You remain calm and controlled when faced with emotional customers under stressful situations.
    • You are patient and have experience in managing conflict and achieving a win-win outcome.

    Skills
    Communication skills
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    IKEA logo

    IKEA

    12 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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