Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
Take ownership of the POS / the Maison, embody retail identity guidelines and ensure the perfect image of the POS / the Maison in terms of visual merchandising execution & maintenance and general harmony of the POS.
Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.
Retail expertise
Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
Ensure the achievement and monitoring of the sales objectives both individually and collectively.
Willing to go beyond the target and pos growth by cross-selling and upselling actions.
Attend & participate actively in all class/virtual trainings across all axis and soft skills.
Ensure a proactive communication with store manager regarding pos daily activities.
Client experience
Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clienteling, phoning, animations.
Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.
YOU ARE A COTY FIT
Minimum 4 years of successful track record in the luxury retail industry.
Past luxury or perfume & cosmetics or travel retail experience is a plus.
Innate sense of client experience and taste for challenges and sales.
Excellent communication, client engagement, interpersonal and storytelling skills.
Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.
Thai Local language + Fluent English is mandatory.
Skills
Clienteling
English
Beauty Industry
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Coty
11 active jobs
Industry:
Other
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