Working with Difficult People
Khóa học này dành cho ai
Working Professionals: Perfect for employees looking to improve how they handle difficult coworkers, ensuring better team dynamics and professional relationships.
Managers and Team Leaders: Essential for those who manage teams and want to resolve conflicts, improve cooperation, and handle difficult situations effectively.
Career Changers: A must for individuals entering new work environments, equipping them with the skills to navigate challenging workplace interactions smoothly.
Tổng quan khóa học
In this course, Dr. Emily Anhalt guides you through the process of handling difficult people in the workplace. You'll learn how to assess your role in challenging work situations and apply empathy to manage negative, passive-aggressive, or competitive behaviors. Dr. Anhalt provides insightful strategies to engage with difficult colleagues and transform conflict into constructive dialogue. Whether it's navigating a passive-aggressive coworker or dealing with someone who is absent or negative, this course offers practical techniques to handle these situations.
By the end of the course, you’ll have the tools to engage in effective, compassionate conversations that build trust and improve cooperation. Strengthen your interpersonal relationships and emotional intelligence with new, actionable strategies for any challenging work situation.
Bạn sẽ học gì
- Practical strategies to address negative, passive-aggressive, or absent coworkers.
- Techniques for emotional intelligence to understand and respond to challenging behavior.
- Improved interpersonal skills to navigate conflicts, fostering stronger work relationships.
- Effective communication methods for managing difficult conversations without escalating tensions.
